Collect public revenue efficiently. Report on it transparently.

Card acceptance cost on the general fund

Interchange drains operating budgets that were never scoped to absorb it. Without a compliant fee program, every card payment is a small tax on the general fund.

Counter and phone congestion

Citizens wait in line or on hold for transactions they'd happily self-serve — because the online experience is missing, hard to find, or doesn't cover the payment they need to make.

Fragmented departmental systems

Each department runs its own payment stack with its own reconciliation process. The finance office pulls consolidated reporting together by hand every month.

Audit and disclosure overhead

Reporting for council, auditors, and public disclosure is a spreadsheet exercise at month-end and year-end. Every question ("how much did we collect in convenience fees on property tax?") is another manual pull.

Fee-program compliance risk

Recovering card cost is legitimate — but only if the program is configured to your state statute, the card-brand rules, and clear constituent disclosure. Get it wrong and the program is a liability, not an offset.

Legacy IVR and outdated self-service

The tools citizens use most are often the oldest in the stack — long menus, no mobile flow, no path back to a live clerk when the caller is stuck.